Impressed yet again!
March 1, 2011
Good Afternoon Bryan –
I am sending this email to you but, I truly hope that this email will float throughout your company and makes its way to all concerned.
We recently were in need of 2 antenna enclosures (approx 62 x 51 x 42 item number: ZZ-2OD-62DDXC) along with 6 AC units (one mounted on each side of the enclosures and one sent as a spare) – I can only imagine that this is no easy task in itself to construct such items. To add more complication to the matter, we were desperate to get these enclosures before a specific date. After speaking with you and being informed of a standard 4-6 week lead time plus a 3 day ship time, I was a little nervous about us meeting our strict schedule. With the concern for time, I made phone calls to the point where I felt as if I was being “pushy” even though I was not trying for that effect.
Every single time I was in contact with you, I must say, you were extremely patient and very knowledgeable. I must thank you for that! As far as the time line of the whole process; I / we all are extremely impressed! The PO was generated from our procurement department somewhere in the late part of the first week in February. During the building process, I received courteous updates as to the construction status. I must thank you again! Then, to top it all off, we received the enclosures approximately 3 weeks early!!!! Impressed yet again!
So, to Bryan and the rest of the people who were involved in any part of our endeavor …
Thank You Very Much!